Residents told us they were given a choice of meals for breakfast, lunch and tea, and they could ask for drinks and snacks at any time.
The menu runs four-weekly and is designed with pictures and words. This helps residents with speech or language difficulties or memory problems understand the options available. Residents can vary the times of their meals and where they take them.
Our volunteer visitors saw staff being responsive to the needs of residents, chatting with them and giving help where it was needed.
Elizabeth Edgar, the home's Manager, said 'We are pleased with how the report reads and we found your visit very useful, it’s always good to have others look at a service to gain new ideas.'
Huntingdon Town Hall, Market Hill, Huntingdon, PE29 3PJ
This is the Annual General Meeting for Healthwatch Cambridgeshire.
Hear from Stephen Posey, the CEO of Papworth Hospital, about their planned move to the Cambridge Biomedical Centre.
Hear about and help celebrate our achievements in 2016-17 as Healthwatch Cambridgeshire. We will be presenting our draft annual accounts and report. We will also present the Healthwatch Peterborough annual accounts and report.
Meet some of our new Directors, joining from Healthwatch Peterborough, and find out about the opportunities for us as a merged Healthwatch for all of Cambridgeshire and Peterborough.
There will be an opportunity to ask your questions.
The meeting is in public and everyone is welcome. It will be followed by a business meeting which you are also welcome to stay for.
Being Happy, Being Me report published in Mental Health Awareness Week
Posted on 09/05/2017
New report looks at young people’s attitudes and understanding of mental health in Cambridgeshire and Peterborough
Young people tell us what they think about the language that is used to describe mental health, what their experiences of services have been and how they would like to get help if they need it. The Being Happy, Being Me project has been undertaken to help local commissioners re-design young people's mental health services.
We found that young people can be confused about the words we use to describe mental health and well-being. Words like thriving and resilience were not commonly understood. More needs to be done to address issues around stigma and encourage young people to understand that mental health is something we all have and need to nurture.
As part of our project, we spoke to over 500 young people at four secondary schools in Cambridgeshire and Peterborough. Around one in seven of the young people who shared their thoughts with us told us that they have had experience of using mental health services. They also shared with us some of the things that would help make mental health support work well for them.
This project is part of a programme of work with young people to help local health and care commissioners understand what will help young people keep emotionally well and cope with difficulties in life.
It was funded by Cambridgeshire County Council, Peterborough City Council and Cambridgeshire and Peterborough Clinical Commissioning Group. They are working together to develop a new way of providing mental health care for young people, called ‘I-THRIVE’.
Come to our first Board Meeting as a combined Healthwatch for Cambridgeshire and Peterborough.
7pm - 9pm, Wednesday 3rd May at Orchard Park Community Centre (Small Hall), Central Avenue, Orchard Park, Cambridge, CB4 2EZ
Our Board meets bi-monthly in public. These meetings are another opportunity for you to find out about the work we are doing, share your experiences of health or social care services and get involved.
On 1st April 2017, we combined to become Healthwatch Cambridgeshire and Peterborough. The current Board of Healthwatch Cambridgeshire and Peterborough has seven members who were all previously Non-Executive Directors of Healthwatch Cambridgeshire. They are currently being advised by the Shadow Board of Healthwatch Cambridgeshire and Peterborough, who will be attending meetings from April 2017. The Shadow Board includes Directors of the Peterborough Patient and Public Involvement Network Community Interest Company (CIC).
The Peterborough CIC will be closing down by the end of June 2017. After this point, the Directors of Peterborough CIC will be elected to join the Board of Healthwatch Cambridgeshire and Peterborough.
If you have any questions for our Board, you can ask them at this meeting. Please let us know your questions by Tues 2nd May if you want an answer on the day. If we can not answer your question at this meeting, we will make sure we get an answer for you afterwards.
You are welcome to attend this meeting which will be held in public 7pm - 9pm,
Wednesday 15th March at The Maple Centre, 6 Oak Drive, HUNTINGDON, PE29 7HN
At this meeting:
We will welcome David Astley, Independent Chair of the Cambridgeshire and Peterborough Sustainability and Transformation Programme (STP) Executive team. He will be updating our Board on the development of the local STP.
Our Board will be discussing and making a formal decision on the new governance arrangements for a combined Healthwatch for Cambridgeshire and Peterborough. Representatives of Healthwatch Peterborough will also be attending.
If you have any questions for our Board, you can ask them at this meeting. Please let us know your questions by Monday 13th March if you want an answer on the day. If we can not answer your question at this meeting, we will make sure we get an answer for you afterwards.
Enter and View report - Addenbrooke’s Emergency Department, Clinical Decision Unit and Ambulatory Care Unit
Posted on 28/02/2017
‘Staff are helpful and caring’. That's the main message people told us when we visited Addenbrooke's Hospital in early December.
We spoke to more than 50 people on two separate visits to the hospital, spending time in both the adult and children's areas of the Emergency Department, as well as the Ambulatory Care Unit and the Clinical Decision Unit. The visits were done using our power to Enter and View. This is Healthwatch's legal right to visit places that provide publicly funded health or care, to see and hear how people experience those services.
Our report makes seven recommendations to the hospital to improve care; these are based on what we observed and what patients told us about their experiences. These recommendations have been accepted by the hospital, who have developed an action plan to address them. This includes:
Reminding staff about the importance of ensuring people’s privacy and dignity, after we told them about patients not being adequately covered up whilst they were waiting on trolleys in the X-ray department.
Initiating extra cleaning checks at busy times of day after we spotted some areas where cleaning needed to be improved.
Asking staff to update waiting screen times every hour, so people know how long their wait is likely to be. They are also investigating adding another screen in the main waiting room.
We will check with the hospital again in six-months’ time, to see what progress they have made against our recommendations.
You are welcome to attend this meeting which will be held in public 7pm - 9pm, Wednesday 18 January at The Meadows Community Centre, 1 St Catharine’s Road, Cambridge, CB4 3XJ
If you have any questions for our Board you can ask them at this meeting. Please let us know your questions by Monday 16th January if you want an answer on the day. If we can not answer your question at this meeting, we will make sure we get an answer for you afterwards.
Unannounced Enter & View Visit to Hinchingbrooke Hospital Emergency Department
Posted on 22/12/2016
Hospital staff are friendly but the Emergency Department (ED) can be very busy and patients aren’t always getting the privacy they need.
In October, our volunteers made two visits to the ED at Hinchingbrooke Hospital to listen to local people’s experiences. The visits were ‘unannounced’ and were done using our power to Enter and View. This is Healthwatch's legal right to visit places that provide publicly funded health or care, to see and hear how people experience those services.
Our report makes eleven recommendations to improve care; these are based on what we observed and what 64 patients told us about their experiences. These recommendations have been accepted by the Trust who have developed an action plan to address them.
You are welcome to attend this meeting which will be held in public 7pm - 9pm, Wednesday 9 November at the Maple Centre, 6 Oak Drive, Huntingdon, PE29 7HN.
Dr Liz Robin, Director of Public Health at Cambridgeshire County Council, is our speaker and will update the Board on the work of Public Health and the local priorities.
If you have any questions for our Board or speaker then you can ask them at this meeting. Please try to tell us your questions by Monday 7th November or we may not be able to answer them on the day. If we cannot answer your questions at the meeting, we will make sure we get an answer for you afterwards
Papers will be available from the website one week before the meeting.
You are welcome to attend this meeting which will be held in public 7pm - 9pm at The Meadows Community Centre, Room 2, 1 St Catherine’s Road, CAMBRIDGE, CB4 3XJ.
David Archer, Chief Executive, Herts Urgent Care, will update the Board on NHS 111 and Out of Hours urgent care services. Herts Urgent Care are the new integrated NHS 111 and GP Out of Hours provider for Cambridgeshire and Peterborough.
If you have any questions for our Board or speaker, you can ask them at this meeting. Please try to tell us your questions by Sunday 18th September or we may not be able to answer them on the day. If we cannot answer your questions at the meeting, we will make sure we get an answer for you afterwards.
Click for directions to The Meadows Community Centre.
Healthwatch calls for improvements in local wheelchair services
Posted on 11/08/2016
The wheelchair service is often poorly co-ordinated, with people waiting too long for wheelchairs and repairs says Sitting Comfortably, our new report published today.
This report tells the stories of more than 80 local people who use wheelchair services in Cambridgeshire and Peterborough. The service provides chairs to meet the often complex individual needs of adults and children who are unable to walk, or who have a long term disability that makes walking difficult.
Sitting Comfortably is a result of joint work with Pinpoint, Cambridgeshire Alliance for Independent Living, Healthwatch Peterborough and Family Voice.
Local wheelchair services are planned and paid for by Cambridgeshire and Peterborough Clinical Commissioning Group (CCG), who will be re-tendering these services. They have welcomed our work to listen to wheelchair users and their carers. We want local wheelchair users and their carers involved in any re-tendering process, so they can help make sure the service specification meets their needs.
The service is currently contracted to an organisation called Provide, who assess people and provides their wheelchairs, and Bartrams who help to maintain the chairs.
Sitting Comfortably makes three important recommendations to improve services:
To set and meet clearer response times for people who use the service.
Better co-ordination between different parts of the service.
Be more responsive to the individual needs of wheelchair users and their families and carers.
We have sent our report to Provide, Bartrams and the CCG, so they can respond to the recommendations we have set out to help improve wheelchair services.
The Annual General Meeting will be held at Swavesey Memorial Hall, High Street, Swavesey, CB24 4QU at 7pm. Click for directions.
The meeting will highlight our activities through the last year and how we have:
Listened to hundreds of local people, online and face to face, visiting those not always heard by decision makers.
Asked questions about important issues; e.g., when the older people’s health and adult community services contract collapsed in December after only 8 months.
Published 16 reports into local health and care services, including: local care homes; children and young people's mental health services; Gypsies and Travellers health needs; and local GP, NHS 111 and pharmacy services.
Won a national Healthwatch Award for ‘Working with the Care Quality Commission’.
Continued to work with our 23 dedicated volunteers; they have helped us listen to stories, visit local services and even run workshops to help professionals understand local people’s experiences.
The Board meeting will follow the AGM commencing at 7pm.
If you have any questions for our Board, you can ask them at this meeting. Please try to tell us your questions by Sunday 10th July or we may not be able to answer them on the day. If we cannot answer your questions at the meeting, we will make sure we get an answer for you afterwards.
This annual report tells the stories of how we have helped local people shape services and the difference our local Healthwatch has made.
The year was difficult at times, with our local health and care system experiencing some major challenges: Addenbrooke’s Hospital going into special measures as a result of a poor Care Quality Commission inspection; the collapse of an innovative contract to integrate Older People’s and Community Services; and ever-increasing pressure on budgets.
This year we have
Listened to hundreds of local people all over Cambridgeshire, online and face to face, visiting those not always heard by decision makers.
Asked questions when the older people’s health and adult community services contract collapsed in December after only 8 months.
Continued to ask questions about the length of time older people were waiting for care assessments, the Council told us they had hugely reduced this by January 2016.
Published our “Our Health Matters”, a summary of what local Gypsies and Travellers have told us about their health needs. We asked local health and care organisations to pledge to make care better for local Gypsies & Travellers.
Visited 13 local care homes, to see and hear what it is like to live in a care home in Cambridgeshire. We wrote reports and made suggestions to improve care in each of the homes. Real changes have been made as a result of our visits.
Worked with Ely College to involve over 100 young people in a conversation about mental health services, and published our My Own Mind report about this work. This helped influence what new mental health services for children and young people look like.
Published our "First Steps to Health" report into local GP, pharmacy and NHS 111 services.
Won a national Healthwatch Award for ‘Working with the Care Quality Commission’.
Continued to work with our 23 fantastic volunteers; they have helped us listen stories, visit local services and even run workshops to help professionals understand local people’s experiences.