Enter and View
As a local Healthwatch we have a statutory power to Enter and View. This is our legal right to visit places that provide publicly funded health or care services, to see and hear how people experience the services.
- Collect the opinions and experiences of people using these services, their carers or relatives.
- Talk to staff who are providing care.
- See the nature and quality of services.
- Develop insights and make recommendations to improve care.
We write and publish a report after each visit. Reports are shared with the organisation visited, the Care Quality Commission, commissioners, quality assurers, Healthwatch England and any other relevant partners.