What you've been telling us about local services
Since November, you've shared more than 550 experiences with us about local health and social care services, from GP appointments and baby clinics to hospital waiting lists and end of life care.
And we've been able to use what you tell us to raise issues with the people who make decisions about NHS and care services in our area.
What you’ve said about GP care
More than one in four of the experiences you've shared with us (27%) have been about local GP services.
Sadly, half of these have been to tell us about problems accessing care, including difficulties getting through on the telephone. And concerns around not being able to get a face to face appointment.
One person told us, “My regular appointments for my long-term condition have been transferred into phone appointments which I am not happy with.”
Another said, "Unable to get through [on] the phone to get [an] appointment, no other facilities to book appointment."
However, one in three patients praised the support their practice has given them, with one person telling us, “The staff are always very helpful. Quick to respond and I always get an appointment.”
Went in for blood tests and smear test. Was very, very anxious due to previous experiences. Nurse was absolutely fantastic!
Your GP practice
Your GP practice team is made up of a range of healthcare professionals with the expertise to help treat different health conditions.
You might not always need to see a GP. Nurses, pharmacists, physiotherapists and healthcare assistants are all trained professionals who can diagnose and treat many conditions, helping you to get advice or treatment sooner.
What you’ve said about dentists
Lots of people are still telling us how hard it is to find an NHS dentist in Cambridgeshire or Peterborough, including for children.
"I need new dentures but cannot afford to go private and cannot find a NHS dentist."
There’s a shortage of NHS dentists and dental nurses in our region and a significant problem in recruiting new dental staff.
Also, because of Covid-19, dentists are seeing fewer patients each day. Dentists are at high risk of getting Coronavirus so practices must carry out strict infection control and extra cleaning.
We’ve been highlighting NHS dentistry issues in Cambridgeshire and Peterborough for more than three years, following our Finding an NHS Dentist report in January 2019.
And are continuing to share your many concerns and frustrations with NHS England and NHS Improvement, which plans and pays for dental services in our area.
What you’ve said about Covid-19 vaccinations
We have been raising your concerns about the slow roll out of the booster programme to housebound people. And your initial worries about the problems people had booking a booster appointment at a time and place that worked for them.
“I need my booster vaccination but unable to find a venue close to me as I don't drive.”
You also told us about problems accessing vaccines for autistic people and those with learning disabilities, and we raised these issues with the local NHS.
Really impressed at how slick the operation was, catering for walk-ins and those with a scheduled appointment.
What you've said about hospital care
Your experiences of hospital care have been mixed, with rapid diagnosis and treatment for those who need it.
"I feel very well looked after. My diagnosis for cancer was quick and they put me on treatment straight away."
But others reported long waits for non-urgent tests and operations and lack of communication about when they will be seen.
No communication between departments and the same information having to be given to each department, and long waiting times.
More than 85,000 people are waiting for hospital and community care appointments in Cambridgeshire and Peterborough. And the average wait for treatment is twelve and a half weeks, but one in twenty people are waiting for more than a year.
Waiting lists are going to be with us for some time to come - and they vary according to what you are waiting for treatment for.
