Healthwatch Cambridgeshire and Peterborough Interviewed in CQC Report
Mental health crisis services and health-based places of safety
The Care Quality Commission (CQC) has found improvements are needed following an inspection of the mental health crisis services and health-based places of safety run by Cambridgeshire and Peterborough NHS Foundation Trust in August last year. The inspection sees the service’s overall rating decline from good to requires improvement.
Inspectors visited the service which is spread across the 136 Suite and Crisis and Resolution Home Treatment Teams in Fulbourn Hospital in Cambridge; the Cavell Centre in Peterborough, and the First Response Service based in Huntingdon.
The inspection was prompted by information of concern that the CQC received including a lack of action responding to concerns raised by staff, ongoing risks and low staffing levels.
Following this inspection, the service’s overall rating has dropped from good to requires improvement, as have the ratings for being safe and well-led. It has been re-rated as good again for being caring, effective and responsive.
The Trust’s overall rating remains rated as good.
You can read the full report here, issued this week: mental health crisis services and health-based places of safety.
CQC press release: CQC finds improvements needed at service run by Cambridgeshire and Peterborough NHS Foundation Trust - Care Quality Commission.
The impact of community feedback: Healthwatch Cambridgeshire and Peterborough
As part of the assessment process conducted by the CQC, Healthwatch Cambridgeshire and Peterborough’s CEO, Jess Slater, was invited to be interviewed.
In preparation, Healthwatch Cambridgeshire and Peterborough ensured that every piece of feedback from patients and the public was put at the heart of the conversation with the CQC.
Commenting on the report, Jess Slater, said: “This invaluable input not only showcased the strengths of our services here but also highlighted areas for improvement, helping to drive meaningful change for our local communities.
"Patient feedback on mental health services is more important than ever. With mental health being one of our five key priorities for the next five years, listening to people’s experiences will help shape better, more accessible, and more responsive support."
“We want to say a big thank you to everyone who contributed; your voice truly matters and can make an invaluable difference.”
Have your say: talk to us
Healthwatch Cambridgeshire and Peterborough is your local health and social care champion. We make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
If you use GPs and hospitals, dentists, pharmacies, care homes or other support services in your area, we want to hear about your experiences.
About the Care Quality Commission (CQC)
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what they find to help people choose care.
