Healthwatch sets strategy for the next five years

Our Strategy 2025 - 2030

Our Vision is that health and social care services work well for local people. Where we hear that services are not working for people, especially vulnerable groups, we will speak out.

We have looked carefully at what is happening locally in the health and care system. We talked to local people and organisations to find out what they think the big issues are.

Jonathan Jelley MBE JP - Acting Chair & Non-Executive Director:

"This strategy is rooted in what local people have told us matters most to them. As Acting Chair, I am proud that Healthwatch Cambridgeshire & Peterborough continues to be a trusted voice for the public, ensuring that their experiences and views help shape better health and care for everyone. Amid the ongoing NHS reforms, we remain dedicated to ensuring that patient voices influence these changes for the better. Thank you to all who contributed."

Jess Slater, CEO:

"We are proud to present our 2025–2030 strategy, shaped by the voices of local people through an extensive five-month consultation. As the independent champion for patients and the public, Healthwatch ensures that health and care services truly reflect the needs of the communities they serve. We’ve held 13 stakeholder events across our area, and we’re grateful to everyone who helped us identify our five key priorities for the next five years."

What we want to achieve 

These are the five priorities we have chosen to work on over the next five years.

Outcomes will be measured and reviewed annually. 

As national and local priorities change, so will the work required to meet the needs of the public.

• Mental Health

More people will report better service experiences, receive clearer information on what to expect, and benefit from services co-produced with those who have lived experience.

• Primary Care: GPs, Dentist, Pharmacy and Eye Care

More people will experience better services, receive clearer information, and help co-produce improvements with service providers.

• Children & Young People Engagement

More young people will trust us to amplify their voices, speak up, shape services, and influence change.

• Joined-Up Care

More people will have smoother transitions between GPs and hospitals, with clearer referrals and improved care services.

Health Inequalities

There will be a greater awareness of barriers, increased engagement, inclusive care improvements, and lived experience consultation in social care.